Last updated: 27th March 2026

Fleur Langlois Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order, enquire about a bespoke commission, sign up to our newsletter, or otherwise get in touch.

1. Who we are

Fleur Langlois Ltd is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: fleurlangloisjewellery@gmail.com
Business name: Fleur Langlois Ltd

2. The personal data we collect

We may collect and process the following types of personal data:

• your name
• billing and delivery address
• email address
• telephone number
• order details and purchase history
• payment-related information, although full card details are processed securely by our payment providers and are not stored by us
• correspondence you send to us by email, contact form, social media or otherwise
• information you provide when making a bespoke enquiry, such as design preferences, inspiration images, measurements, budget guidance, or information about inherited jewellery
• newsletter sign-up preferences
• technical and usage data, such as IP address, browser type, device information, pages viewed and how you use our website

3. How we collect your data

We collect personal data when you:

• place an order through our website
• submit an enquiry through our contact or bespoke forms
• sign up to receive emails or marketing
• contact us directly by email or social media
• browse our website
• accept cookies or similar tracking technologies

4. How we use your personal data

We use your personal data to:

• process and fulfil orders
• deliver purchases and communicate about your order
• respond to enquiries and provide customer support
• manage bespoke commission enquiries and consultations
• keep internal records
• improve our website, services and customer experience
• detect and prevent fraud or misuse
• comply with legal and regulatory obligations
• send marketing communications where you have agreed to receive them

5. Lawful bases for processing

We process your personal data on the following bases, depending on the reason for processing:

• Contract: where we need your information to process an order or take steps at your request before entering into a contract
• Legal obligation: where we need to retain or disclose information to comply with legal requirements
• Legitimate interests: where it is reasonable for us to use your data to run and improve our business, provide customer service, prevent fraud, and manage our records
• Consent: where you have agreed to receive marketing emails or accepted non-essential cookies

6. Sharing your data

We only share your data where necessary and appropriate. This may include:

• Shopify, which hosts our online store
• payment processors and payment gateways
• delivery and courier providers
• website, analytics and marketing providers
• professional advisers such as accountants, legal advisers or insurers where necessary
• regulators, authorities or law enforcement where required by law

We do not sell your personal data.

7. International transfers

Some of the service providers we use may process data outside the UK. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including for legal, tax, accounting and business record purposes.

For example:

• order information may be kept for accounting and tax purposes
• correspondence relating to bespoke commissions may be retained for design, service and record-keeping purposes
• marketing data will be kept until you unsubscribe or withdraw your consent
• technical website data is retained in line with our analytics and cookie settings

9. Marketing

If you sign up to our newsletter or otherwise consent to receive marketing, we may send you updates about new pieces, bespoke services, sourcing, events or other brand news.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at [insert email address].

10. Your rights

You may have the right to:

• request access to the personal data we hold about you
• ask us to correct inaccurate or incomplete data
• ask us to erase your personal data in certain circumstances
• object to or restrict our use of your data in certain circumstances
• withdraw consent where processing is based on consent
• request a copy of your data in a portable format where applicable

To exercise any of these rights, please contact us at fleurlangloisjewellery@gmail.com.

11. Complaints

If you have concerns about how your personal data has been handled, please contact us first and we will do our best to help.

You also have the right to complain to the Information Commissioner’s Office in the UK.

12. Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for more information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date shown at the top.

Last updated: 27th March 2026

This Cookie Policy explains how Fleur Langlois Ltd uses cookies and similar technologies on this website.

1. What are cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, understand how visitors use the site, and support marketing where permitted.

2. How we use cookies

We use cookies and similar technologies to:

• make our website function properly
• remember your preferences
• understand how visitors use the website
• improve website performance and user experience
• support our marketing and advertising activities where you have given consent

3. Types of cookies we may use

Strictly necessary cookies

These cookies are essential for the website to work properly. They may be used for things like:

• shopping basket and checkout functionality
• security
• fraud prevention
• page navigation
• remembering items you add to your basket

These cookies do not require consent.

Analytics cookies

These cookies help us understand how visitors use our site, such as which pages are visited most often and how users move around the website. This helps us improve the site.

Functionality cookies

These cookies remember choices you make, such as preferences that improve your browsing experience.

Marketing and advertising cookies

These cookies may be used to deliver more relevant advertising, measure campaign performance, or help us understand whether you discovered us through certain platforms or adverts.

4. Third-party cookies

We may use third-party services that place cookies on our website, such as:

• Shopify
• analytics providers such as Google Analytics
• social media and advertising platforms such as Meta, Instagram, Pinterest or similar tools
• email and marketing platforms such as Mailchimp.

The specific cookies used may vary depending on the tools active on the site at a given time.

5. Consent

When you first visit our website, you will be given the option to accept or reject non-essential cookies.

Non-essential cookies, including analytics and marketing cookies, should only be used where you have given your consent.

You can change your cookie preferences at any time by clicking the Cookie Settings or Manage Cookies link in the footer.

6. Managing cookies

You can manage your preferences through our cookie banner or cookie settings tool.

Most browsers also allow you to block or delete cookies through browser settings. Please note that blocking certain cookies may affect how the website functions.

7. How long cookies last

Some cookies are deleted when you close your browser. Others remain on your device for a set period or until deleted manually. The duration depends on the cookie and its purpose.

8. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in the law, technology, or the tools used on our website. The latest version will always appear on this page with the updated date shown above.

9. Contact

If you have any questions about our use of cookies, please contact:

Email: fleurlangloisjewellery@gmail.com
Business name: Fleur Langlois Ltd

Last updated: 27th March 2026

These Terms of Service apply to the use of this website and to the purchase of products and services from Fleur Langlois Jewellery.

By using this website or placing an order, you agree to these terms.

1. About us

Fleur Langlois Jewellery is a jewellery brand offering bespoke jewellery, antique and vintage jewellery sourcing, and selected jewellery pieces for sale online.

Contact email: fleurlangloisjewellery@gmail.com
Company number: 16744625
VAT number: GB510604442

2. Use of this website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

We may update or withdraw parts of the website at any time without notice.

3. Product information

We take care to ensure that descriptions, images, dimensions and pricing are as accurate as possible. However:

• slight variations in colour may occur due to screen settings
• handmade, antique, vintage, remodelled or bespoke pieces may naturally vary
• measurements and weights may be approximate
• antique and vintage items may show signs of age consistent with their nature

All product information is provided in good faith, but should be read as a guide rather than a guarantee of absolute uniformity.

4. Orders

When you place an order through the website, you are making an offer to purchase a product.

Your order is only accepted once you receive confirmation that it has been approved and processed by us. We reserve the right to decline or cancel any order, for example if:

• an item is unavailable
• there has been an error in pricing or description
• payment cannot be authorised
• we suspect fraud or misuse

If an order is cancelled after payment has been taken, you will be refunded accordingly.

5. Prices and payment

All prices are shown in GBP unless otherwise stated.

Prices include VAT where applicable. Delivery charges, if any, will be shown at checkout before you complete your purchase.

Payment must be made in full at the time of order unless otherwise agreed in writing for a bespoke commission.

6. Delivery

We aim to dispatch orders within the timeframe stated on the relevant product page or communicated to you directly.

Delivery times are estimates and may vary depending on destination, stock availability, customs, courier delays or other circumstances outside our control.

You are responsible for providing accurate delivery information. We are not responsible for delays or losses caused by incorrect address details supplied by you.

7. Returns and cancellation rights

If you are purchasing as a consumer online, you may have a legal right to cancel certain orders within 14 days of receiving the goods.

To exercise your right to cancel, you must notify us in writing at fleurlangloisjewellery@gmail.com within that period.

Returned items must be sent back promptly and should be in their original condition where possible.

Refunds will be processed in accordance with applicable consumer law, subject to any lawful deductions where permitted.

This cancellation right may not apply to certain items, including:

• bespoke or made-to-order items
• personalised items
• items altered or resized at your request
• sealed items not suitable for return for hygiene reasons if unsealed, where relevant

Nothing in these terms affects your statutory rights in relation to faulty, damaged or misdescribed goods.

8. Faulty or incorrect items

If your item arrives damaged, faulty, or not as described, please contact us as soon as possible at fleurlangloisjewellery@gmail.com.

Where required by law, we will offer an appropriate remedy, which may include repair, replacement or refund.

9. Bespoke commissions

The following additional terms apply to bespoke work:

Enquiries and design process

Bespoke commissions usually begin with an enquiry or consultation. Any timelines provided at this stage are estimates only.

Deposits

A deposit may be required before design work or production begins. Unless otherwise stated in writing, deposits for bespoke work are non-refundable once design work, sourcing or production has started.

Approval

You may be asked to approve certain elements of the design before production proceeds. Once approval is given, changes may not be possible or may incur additional cost.

Lead times

Bespoke lead times vary depending on the design, sourcing and workshop schedule. We will provide an estimated timescale, but this is not guaranteed.

Customer-supplied materials

If you provide heirloom stones, metal or existing jewellery for remodelling, we will handle them with care. However, due to the nature of pre-existing materials, we cannot guarantee against hidden weaknesses, damage risks during unsettting, cutting, resizing, remodelling or repair.

Variation

Bespoke, handmade, antique and remodelled pieces may contain natural variations and characteristics that form part of their uniqueness.

Returns on bespoke work

Because bespoke commissions are made to your specification, they are generally non-returnable and non-refundable unless faulty or not as agreed.

10. Intellectual property

All content on this website, including text, photographs, branding, logos and design materials, belongs to Fleur Langlois Jewellery unless otherwise stated.

You may not reproduce, copy or use any content without prior written permission.

11. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Subject to that, our liability for losses connected with products or use of the website shall be limited to losses that are reasonably foreseeable.

We are not liable for indirect or consequential losses, or for business losses where you are purchasing as a consumer.

12. Events outside our control

We are not responsible for delay or failure to perform our obligations where caused by events beyond our reasonable control, including courier disruption, supplier delays, strikes, customs issues, severe weather, or other unforeseen events.

13. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

14. Governing law

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.

15. Contact

If you have any questions about these Terms of Service, please contact:

Fleur Langlois Jewellery
Email: fleurlangloisjewellery@gmail.com.